FAQ

How can I find the closest retailer in my area?

Visit our "Retailers" section. You will find all of our retailers as well as our showrooms to discover all our collections.

How can I contact you or work with you?

- Professionals: You just need to contact the agent or distributor in your country. All our contacts are available in our “Retailers” section.
- Private individuals: You can contact us directly through our "CONTACT" page or by phone at +33 5 61 80 20 20.

 

How can I search for a specific product (by colour, by material, etc…)?

For each product category, you can search by material, style, colour, technique, performance or use. To do so, click on the filter link at the top right of the collection page or use the search engine at the top of your screen indicated by a magnifying glass.

Are your products suitable for the contract sector (hotels, restaurants, etc.)?

Please visit our "Contract" section for information about these products and available treatments.

Do your products comply with environmental standards?

Élitis products are made in Europe (with some exceptions) and according to CE standards. They meet many environmental standards consistent with our commitment to environmental protection.
In addition to the Reach standards that are met during the production of our fabrics, 90% of our wallpapers and wallcoverings are rated A + (very low air emissions). To create the “greenest” products possible, the coloured inks used are water-based inks and our papers can be recycled once stripped from the walls (by stripping the paper backing from the vinyl).
In addition, all of our linen collections and several of our wallcovering collections are made of natural materials: Nature Précieuse, Éclat, Robinson (bamboo, Japanese straw, etc.)

How can I receive swatches?

To receive swatches, you can use the website by consulting the reference that interests you and clicking on "ORDER A SWATCH". You can also contact your dealer or your nearest retailer.

How can I check product availability online?

This information is reserved for professionals with access codes to our extranet. Visit our "EXTRANET" section located at the bottom of your screen. If you haven’t yet received an access code, please contact your representative.

How can I find hanging instructions for wallpaper and wallcovering?

For each reference, hanging instructions are available. To download them, click on "DOWNLOADS". A window will open, click on the “HANGING INSTRUCTIONS” icon.
You also have hanging slideshows at your disposal. These are visible for each reference in a section entitled "HANGING".

Where can I find the list of recommended adhesives for hanging your wallcoverings and wallpapers?

All the adhesives are mentioned in our hanging instructions which are available for each reference. Simply consult the desired reference, click on "DOWNLOADS". A window will open, click on the “HANGING INSTRUCTIONS” icon.

What are the recommended cleaning instructions for fabrics?

All care instructions for our fabrics are available in the specifications sheet for each reference. Simply consult the desired reference, click on "DOWNLOADS". A window will open, click on the “SPECIFICATIONS SHEET” icon.

How can I calculate the number of rolls of wallpaper needed?

For each wallpaper reference, a roll calculator is available and lets you know how many rolls you need. Simply consult the desired reference, click on "CALCULATOR".

Where can I find the list of discontinued products?

The list of discontinued products is available at the bottom of your screen under the heading "Discontinued products"

How can I download pictures and samples in high definition (HD)?

All the photos and samples for your 3D simulations from our collections are available in high definition in our photo library. To access them, click on the symbol at the top left of your screen "☰” Then on “Photo library”. Our photo library is open access, you don’t need to sign in.

How can I download the Élitis brochure?

Élitis brochures from the past two years are available and can be downloaded online. Visit our “Brochures” section.

How can I post photos of my projects on the Élitis website?

Our "Projects" section allows you to view all the projects carried out with our products. If you would also like to post your projects on our website and social networks with your references, simply contact us at the following address: marketing@elitis.fr . Please specify the project name and location and your contact details.